surveys
January 2010
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How does your brain get into a buying state?
posted by in
Mon 25th
Why did you buy your iPhone? On the surface, it’s simple. You responded to a clear call to buy at the Apple store downtown. But if you reflect on it, you’ll see that numerous persuasion threads came together over time to form the state of mind that made you ready and willing to party with your money in exchange for an Apple product.
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How to pick a great website survey tool
posted by in
Thu 7th
No matter how big your company is, real voice of customer data can be an immensely powerful source of business intelligence for your marketing team. If you’re looking to take the plunge into voice of customer research, running a website survey is usually the first place to start. To help you in your decision making process, Blunt has outlined 5 points to consider. Follow these, and you’ll be on the right track to picking a great website survey tool.
November 2009
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How much is enough when it comes to Voice of Customer?
posted by in
Tue 3rd
Voice of customer research can be a wonderfully responsive early warning system for a small website owner. Don’t get caught up in obsessing over respondent counts. If you’ve got 25 or so pieces of real visitor feedback at hand, you can go a long way in constructing a visitor-centric website experience that will help your website to grow and flourish.
September 2009
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Task Completion: Why It Is The Most Important Metric
posted by in
Tue 1st
Only about 20% of visitors come to an e-commerce website to make a purchase – so why do most marketers cling to the conversion metric as the Holy Grail of success? The truth is, measuring task completion is a much more valuable metric. People have taken time out of their busy days to come to your site for very specific reasons, and yet many marketers assume everyone who arrives at their sites is there to make a purchase. We know this isn’t true, because research shows that 80% of site visitors are there to do something else entirely: browse, research, comparison shop, look up a store location, read your company blog, or any other task.
How does your brain get into a buying state?
posted by in
Why did you buy your iPhone? On the surface, it’s simple. You responded to a clear call to buy at the Apple store downtown. But if you reflect on it, you’ll see that numerous persuasion threads came together over time to form the state of mind that made you ready and willing to party with your money in exchange for an Apple product.
How to pick a great website survey tool
posted by in
No matter how big your company is, real voice of customer data can be an immensely powerful source of business intelligence for your marketing team. If you’re looking to take the plunge into voice of customer research, running a website survey is usually the first place to start. To help you in your decision making process, Blunt has outlined 5 points to consider. Follow these, and you’ll be on the right track to picking a great website survey tool.
-
How much is enough when it comes to Voice of Customer?
posted by in
Tue 3rdVoice of customer research can be a wonderfully responsive early warning system for a small website owner. Don’t get caught up in obsessing over respondent counts. If you’ve got 25 or so pieces of real visitor feedback at hand, you can go a long way in constructing a visitor-centric website experience that will help your website to grow and flourish.
September 2009
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Task Completion: Why It Is The Most Important Metric
posted by in
Tue 1st
Only about 20% of visitors come to an e-commerce website to make a purchase – so why do most marketers cling to the conversion metric as the Holy Grail of success? The truth is, measuring task completion is a much more valuable metric. People have taken time out of their busy days to come to your site for very specific reasons, and yet many marketers assume everyone who arrives at their sites is there to make a purchase. We know this isn’t true, because research shows that 80% of site visitors are there to do something else entirely: browse, research, comparison shop, look up a store location, read your company blog, or any other task.
Task Completion: Why It Is The Most Important Metric
posted by in
Only about 20% of visitors come to an e-commerce website to make a purchase – so why do most marketers cling to the conversion metric as the Holy Grail of success? The truth is, measuring task completion is a much more valuable metric. People have taken time out of their busy days to come to your site for very specific reasons, and yet many marketers assume everyone who arrives at their sites is there to make a purchase. We know this isn’t true, because research shows that 80% of site visitors are there to do something else entirely: browse, research, comparison shop, look up a store location, read your company blog, or any other task.
