Start Up
January 2010
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On pitching and seduction
posted by in
Tue 19th
But, sometimes, if you’re a bit good and a bit lucky, a funny thing happens in the middle of the seduction ritual. The masks fall off and people suddenly start sounding like people. That’s when the fun begins. Seduction meets persuasion when the bullshit is dropped. It’s a shame that it takes so long to get there, and it’s a shame that the path is often so diabolically convoluted.
November 2009
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How much is enough when it comes to Voice of Customer?
posted by in
Tue 3rd
Voice of customer research can be a wonderfully responsive early warning system for a small website owner. Don’t get caught up in obsessing over respondent counts. If you’ve got 25 or so pieces of real visitor feedback at hand, you can go a long way in constructing a visitor-centric website experience that will help your website to grow and flourish.
On pitching and seduction
posted by in
But, sometimes, if you’re a bit good and a bit lucky, a funny thing happens in the middle of the seduction ritual. The masks fall off and people suddenly start sounding like people. That’s when the fun begins. Seduction meets persuasion when the bullshit is dropped. It’s a shame that it takes so long to get there, and it’s a shame that the path is often so diabolically convoluted.
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How much is enough when it comes to Voice of Customer?
posted by in
Tue 3rdVoice of customer research can be a wonderfully responsive early warning system for a small website owner. Don’t get caught up in obsessing over respondent counts. If you’ve got 25 or so pieces of real visitor feedback at hand, you can go a long way in constructing a visitor-centric website experience that will help your website to grow and flourish.
